metal robot with gear

Chris Hass' Resume

star I am currently employed by the Bentley College Design and Usability Center as a Usability Consultant conducting usability and accessability research for government and commercial clients. To contact me, please email: chris@createwww.com

Summary of Qualifications

Dynamic human factors, usability and Internet design professional. Project manager, grantwriter, client management. Experienced in lab- and field-based evaluations, research design, usability testing, interface and interaction design, classroom training, CSS/XHTML coding, graphics creation, feature and technical writing. Special emphasis on accessibility and the inclusion of persons with disabilities into product usability studies. President of the Usability Professionals' Association Boston Chapter, co-leader of Boston's World Usability Day at the Museum of Science and UPA Boston's annual "Mini-UPA" conference.

Professional Experiences

Usability Consultant, Bentley College, Design and Usability Center, Waltham, MA, 2006-Present

Direct and lead lab- and field-based studies focused on product usability with an emphasis on eCommerce processes and conducting product accessibility evaluations with persons who have disabilities. Responsible for ensuring the quality of research design, federal grant submissions, corporate proposals and project deliverables. Management of project staff. Conduct theoretical and applied research on usability and user interface design, particularly of WWW and Internet services and products, specializing in user-centered Internet application development, including design, evaluation, prototyping, and implementation.

Senior Research Scientist, American Institutes for Research, Concord, MA, 2000-2006

Direct and lead lab- and field-based studies focused on product usability with an emphasis on eCommerce processes and conducting product accessibility evaluations with persons who have disabilities. Responsible for ensuring the quality of research design, federal grant submissions, corporate proposals and project deliverables. Management of project staff. Conduct theoretical and applied research on usability and user interface design, particularly of WWW and Internet services and products, specializing in user-centered Internet application development, including design, evaluation, prototyping, and implementation.

World Wide Web Specialist, Harvard Medical School, Boston, MA, 1997-2000

Member of the HMS Internet Technologies Group, responsible for conceptualizing and implementing Websites for HMS and affiliated hospital departments, researching, evaluating and implementing emerging technologies, and designing and and providing specialized classroom training on Web-related standards, software, and practices. In addition, planning and implementing usability tests throughout product design process.

Freelance Writer, Zooba.com, Boston, MA, 2000-2002

Freelance contributor of researched topical pieces for the purpose of entertaining and educating Zooba.com subscribers.

Assistant to the Director, Education Development Center, Inc., Newton, MA, 1994-1997

One of two staff members planning and running a national membership organization, the National Network of Violence Prevention Practitioners. Responsible for WWW development and maintenance, business plan development assistance, membership recruitment, feature writing, publications solicitation. Researched, co-authored and edited newsletters, fact sheets, annual reports and grant proposals. Managed data tracking, survey evaluations, production coordination, shipping issues. Designed and marketed national ads published in Youth Today, the American Academy of Pediatrics newspaper, AAP, and others.

Presentations and Honors

Presenter:
Adaptive Environments' Design for the 21st Century III, Rio de Janeiro: Madness or Method? Usability as a Mechanism for Universal Design, Co-presented with WGBH National Center for Accessible Media, 2004
Presenter:
Adaptive Environments' Design for the 21st Century III, Rio de Janeiro: Incorporating Persons with Disabilities into Usability Research: A Practitioner's Handbook, Co-presented with WGBH National Center for Accessible Media, 2004
Presenter:
Boston Information Architecture: Conducting "Virtual" Focus Groups with Disabled Participants, 2004
Presenter:
SIG CHI Annual Conference, Ft. Lauderdale, FL: A User-Centric Approach to Designing Home Network Devices, 2004
Presenter:
Centers for Disease Control and Prevention Public Health Information Network (PHIN) Annual Conference: Accessibility and Usability in Medical Device Design, 2004
Presenter:
American Association of Surgical Educators Annual Meeting: Understanding HTML Editors, 1999
Presenter:
Office of Women’s Health, U.S. Department of Health and Human Services, Centers of Excellence in Women’s Health National Forum: Designing and Building an Effective Website, 1999
Award:
Harvard Medical School IT Departmental Award for Project Excellence: Project Leader, Message Boards Implementation, 2000

Affiliations

President Usability Professionals' Association Boston Chapter (2006-Present)

Secretary Usability Professionals' Association Boston Chapter (2003-2006)

Advisory Board Member: Boston Information Architecture

Member: Usability Professionals Association

Selected Computer Skills

XML, XHTML, CSS, Flash, Director, Photoshop, Fireworks, DreamWeaver, BBEdit, HomeSite, Freehand, FileMaker Pro, Painter, PageMaker, JavaScript, some Perl, some Java, Macintosh OS, Windows ‘95/98/2000/XP/Vista, Unix.

Education

Tufts University, Human-Computer Interaction Certificate Program, currently enrolled

Davidson College, Davidson, NC, Bachelor of Arts in English Literature, May 1994