{"id":67,"date":"2019-03-27T14:49:33","date_gmt":"2019-03-27T19:49:33","guid":{"rendered":"http:\/\/createwww.0429a51.netsolhost.com\/?page_id=67"},"modified":"2019-03-27T14:49:33","modified_gmt":"2019-03-27T19:49:33","slug":"services","status":"publish","type":"page","link":"https:\/\/createwww.com\/?page_id=67","title":{"rendered":"Services"},"content":{"rendered":"<h1><strong>Services Overview<\/strong><\/h1>\n<p>I have been a UX researcher, strategist, and business development specialist for twenty years. My consulting work incorporates a broad array of industries including automotive, banking, consumer, education, engineering, financial, FinTech, government, healthcare, insurance, media, online, pharmaceutical, retail, technology, telecommunications, and not-for-profit verticals.<\/p>\n<p>I\u2019m committed to helping you envision, evaluate, and build products and services that reflect human-centered design best practices and that exceed business goals. Towards this end, I offer a variety of proven techniques and capabilities as described below.<\/p>\n<p>In addition to these, the most interesting project or technique may be one that hasn\u2019t been invented yet! I enjoy collaborating to envision new approaches for bringing impactful order to challenging and complex interaction and product\/service design opportunities.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Orienteering and Strategy<\/strong><\/h2>\n<p>A seasoned, collaborative outside perspective can be invaluable for helping your organization figure out what to do next, understand \u201cDesign Thinking,\u201d or apply human-centered design practices to your organization and your customers\u2019 best advantage. I can help you take an unbiased look at your organization\u2019s goals, processes, and products for the purposes of road mapping pathways to success. Specific services include:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Human-Centered Design and User Experience Needs Assessment<\/li>\n<li>Strategy \/ Activity Road mapping<\/li>\n<li>Statement of Work development<\/li>\n<li>Tactical Consultant Team Building<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Benchmarking and Validation<\/strong><\/h2>\n<p>Usability and user-needs research studies are mainstays of successful human-centered products and services. I draw upon decades of experience to design and execute un-biased and highly effective research activities across the spectrum of techniques. I\u2019ve conducted research across product types: mobile applications, websites, software, medical devices, assistive technologies, automotive head units, human services, and more. Conducting research with assistive technology users and persons with disabilities is a specialty. My research techniques include, but are not limited to:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Ethnographic research<\/li>\n<li>Focus Groups<\/li>\n<li>In-depth Interviews<\/li>\n<li>Heuristic Evaluations (Expert Review)<\/li>\n<li>Lab- and field-based usability research<\/li>\n<li>User Needs Research<\/li>\n<li>Usability and Accessibility Testing<\/li>\n<li>Usability Techniques (affinity diagraming, card sorts, content audits, persona generation, journey mapping, taxonomy definition, wireframing)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Business Development Consulting<\/strong><\/h2>\n<p>A significant portion of my career has involved business development activities that have brought millions of dollars to the consultancies I\u2019ve worked with. As a result, I\u2019ve come to enjoy not only advocating for UX and human-centered design practices, but identifying clients, managing client accounts, helping clients to define activity approaches, and representing UX and human-centered design perspectives in meetings and at conferences for clients who have nascent (or no) internal capabilities in these areas. Specific skills include:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Account Direction<\/li>\n<li>Client Management<\/li>\n<li>Grant Writing<\/li>\n<li>Lead Generation<\/li>\n<li>Relationship Building<\/li>\n<li>Statement of Work \/ Contract Writing<\/li>\n<li>UX Representation<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Facilitation<\/strong><\/h2>\n<p>Far from being a solo operator, I greatly enjoy crafting collaborative engagements that bring your innovators, teams, and core constituents together in systematic ways. I can collaborate with you to plan and facilitate a wide variety of engagement types, including:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Collaborative Design Sessions<\/li>\n<li>Design Studios<\/li>\n<li>Focus Groups<\/li>\n<li>In-depth Interviews<\/li>\n<li>Research Moderation<\/li>\n<li>Stakeholder Interviews<\/li>\n<li>Training \/ Workshops<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Thought Leadership<\/strong><\/h2>\n<p>Shared knowledge is essential to success. I am a frequent guest lecturer to graduate and undergraduate university programs, a national and international presenter at industry conferences, and have given several hundred talks, trainings, and workshops on a wide variety of strategic and tactical topics. I am available to speak to audiences from the \u201ctrenches\u201d of research, design, and development work, to board rooms and the \u201civory towers\u201d of academia.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Talks<\/li>\n<li>Training \/ Workshops<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Services Overview I have been a UX researcher, strategist, and business development specialist for twenty years. My consulting work incorporates a broad array of industries including automotive, banking, consumer, education, engineering, financial, FinTech, government, healthcare, insurance, media, online, pharmaceutical, retail, technology, telecommunications, and not-for-profit verticals. I\u2019m committed to helping you envision, evaluate, and build products &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/createwww.com\/?page_id=67\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Services&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/createwww.com\/index.php?rest_route=\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/createwww.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/createwww.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/createwww.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/createwww.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=67"}],"version-history":[{"count":9,"href":"https:\/\/createwww.com\/index.php?rest_route=\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":117,"href":"https:\/\/createwww.com\/index.php?rest_route=\/wp\/v2\/pages\/67\/revisions\/117"}],"wp:attachment":[{"href":"https:\/\/createwww.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}