Books | Peer Reviewed Publications | Event Leadership | Presentations

Books

Consumer Informatics and Digital Health: Solutions for Health and Health Care

Co-editor/Author
By Margo Edmunds, Christopher Hass, Erin Holve

• Presents a consumer-friendly overview of technical, social, and policy issues associated with the adoption, use, and impact of consumer technologies for health and health care
• Takes a multi-sector, integrated systems approach to help unify the field of digital health, with an emphasis on user-centered
  design, best practices, and building the evidence base
• Provides a technical foundation that inspires students in computer sciences, information design, and communications to get involved in consumer health informatics

This unique collection synthesizes insights and evidence from innovators in consumer informatics and highlights the technical, behavioral, social, and policy issues driving digital health today and in the foreseeable future. Consumer Informatics and Digital Health presents the fundamentals of mobile health, reviews the evidence for consumer technology as a driver of health behavior change, and examines user experience and real-world technology design challenges and successes. Additionally, it identifies key considerations for successfully engaging consumers in their own care, considers the ethics of using personal health information in research, and outlines implications for health system redesign. The editors’ integrative systems approach heralds a future of technological advances tempered by best practices drawn from today’s critical policy goals of patient engagement, community health promotion, and health equity. Here’s the inside view of consumer health informatics and key digital fields that students and professionals will find inspiring, informative, and thought-provoking.

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Moderating Usability Tests: Principles and Practices for Interacting

Contributor
By Joe Dumas and Beth Loring

Moderating Usability Tests provides insight and guidance for usability testing. This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices – both practical and ethical – for moderating successful usability tests.

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Successful User Experience: Strategies and Roadmaps: 1st Edition

Contributor
By Elizabeth Rosenzweig

Successful User Experience: Strategy and Roadmaps provides you with a hands-on guide for pulling all of the User Experience (UX) pieces together to create a strategy that includes tactics, tools, and methodologies. Leveraging material honed in user experience courses and over 25 years in the field, the author explains the value of strategic models to refine goals against available data and resources. You will learn how to think about UX from a high level, design the UX while setting goals for a product or project, and how to turn that into concrete actionable steps.

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Selected Peer-reviewed Publications

The Future of Wearables
Hass, C.M., Cueva, A. (2016)
Asian Hospital and Healthcare Management, Issue 33, 2016.

Usability Testing Medical Devices: A Practical Guide to Minimizing Risk and Maximizing Success
Hass, C.M. and Berlin, D.(2013)
Conference paper: UXPA International Annual Conference.

Patient Preferences and Perceived Ease of Use in Inhaler Features: Genuair v. Other Inhalers
Poster presentation (2010)
CHEST 2010: American College of Chest Physicians Annual Conference.

Bigger, Better, and Thought-Provoker: Notes from UPA Boston’s 2007 Annual Conference
Hass, C.M. (2007)
UPA Voice, Summer 2007.

Conducting Virtual Focus Groups
Hass, C.M. (2005)
Accessible Content Magazine Summer 2005.

A User-Centered Approach to Designing Home Network Interfaces
Kook Hyun Chung, Kyoung Soon Oh, Cheong Hyun Lee […], Hass, C.M. (2003)
Extended Abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA.

Conference and Event Leadership

UXPA Boston Annual Conference
Hass (2003-2019)
In his role as president and as an UXPA Boston advisory board member, Chris helps plan and execute the UXPA Boston Annual Conference.

World Usability Day / UXPA Boston
Hass (2004-2019)
In his role as president and as an UXPA Boston advisory board member, Chris helps plan and execute UXPA Boston’s World Usability Day events.

UXPA International Annual Conference
Hass (2009-2015)
In his role as president and as an UXPA International advisory board member, Chris helped plan and execute the organization’s annual conference.

Presentations

Forthcoming

Accessibility Office Hours Workshop
Hass (2019)
To be presented at the Mass Cultural Council’s Universal Participation Initiative, Amherst, MA.

Innovation Fishbowl
Kaniasty, McGinn, Kothandaraman, Ledwell, Hass, Maleszyk (2019)
To be presented at the UXPA Boston Annual Conference, Boston MA.

Inside the UX Studio
Hass (2019)
To be presented at the UXPA International Annual Conference, Scottsdale, AZ.

UX After Dark
Hass, Gunther, & Cooley (2019)
To be presented at the UXPA International Annual Conference, Scottsdale, AZ.

Recurring

Cultural Arts Accessibility
Hass (2016-2019)
Chris supports the Mass Cultural Council’s Universal Participation Initiative as an invited speaker helping each year’s cohort of Massachusetts-based cultural and performing arts organizations to improve their Web and mobile accessibility.

Inside the UX Studio
Hass (2012-2019)
Chris conducts a live, in-depth interview with the year’s UXPA International Lifetime Achievement Award Winner to review their career, contributions to the field, and more. Hosted by UXPA International at their annual conference.

UX After Dark
Hass, Gunther, & Buttiglieri (2016-2019)
A dynamic format where industry stalwarts share funny, insane, unbelievable stories from their own and others’ professional UX lives. Crazy clients, wacky test participants, grace under fire, the sacred and the (nominally) profane. We tell ourselves these stories after hours for our own amusement. Here we invite attendees to pull up a seat at the (metaphorical) campfire and share their stories. Hosted by UXPA International and Big Design at their annual conferences.

What Human-Centered Design Can Teach Marketing (Or: UX: Marketing’s Nerdier Sibling)
Guest Lecturer, 1-2x annually (2016-2019)
International Marketing course, Brandeis University, Waltham, MA.

Where Theory Goes to Die: Agency Prototyping
Guest Lecturer, 1-2x annually (2012-2019)
Bentley University HFID Graduate Program, Waltham, MA.

Selected Past Presentations

Bridging Discovery and Design
Guest Lecturer (2019)
Graduate course 7280 User Experience Design and Testing, Northeastern University, Waltham, MA.

Methods for Global User Experience – Week 9 Lecture: User Research, User Profiles, Personas, and Scenarios
Guest Speaker (2019)
Methods for Global User Experience graduate course, Northeastern University, Boston, MA.

Designing for Health Care in Government
Moderator (2019)
AIGA, Boston, MA.

Rivet Counting & Ocean Crossing: Case Examples Illuminating the Fracticality of the Theory-Practice Cycle and the Importance of Horizon Expansion
Hass (2017)
Big Design Annual Conference, Dallas, TX.

Miracles and Misfires: Using Big Top Strategy to Design Digital Health Companions
Hass (2017)
Fidelity “Health Day” company-wide UX team conference, Boston, MA.

CHI Remix: Rivet Counting and Ocean Crossing (Redux)
Hass (2017)
ACM SIG CHI Annual Conference, Denver, CO.

Augmented Reality Prototyping for Interaction Design Students
Fill-in Presenter for Hunsucker, McClinton, Wang, […] (2017)
ACM SIG CHI Annual Conference, Denver, CO.

Designing for Empathy
Hass (2016)
EDM Forum Concordia, Washington, DC.

Challenge Workshop – Research Participation in a Learning Health System Panelist (2015)
Academy Health Concordium, Washington, DC.

Web Accessibility for Museums and Performance Art Organizations
Hass (2015)
Acton Science Discovery Museums, Acton, MA.

UX Awards Top Trends in Award Winning UX
Panelist (2015)
Boston, MA

Accessibility Techniques Workshop: Accessibility Training – Understanding the Law and Coding for Web and Mobile
Hass, WGBH National Center for Accessible Media (NCAM) (2015)
Staples, Framingham, MA

Building Accessible Evaluation Processes
Hass, Boston Museum of Science (2015)
Leadership Exchange in Arts and Disability (LEAD), the J. F. Kennedy Center for the Performing Arts, Washington, DC.

Prototyping for UX and Business
Guest Lecturer (2014)
Bentley University Human Factors in Information Design graduate program, Waltham, MA.

Accessible Research Processes
Hass, The Museum of Fine Arts, Boston (2014)
Leadership Exchange in Arts and Disability (LEAD), the J. F. Kennedy Center for the Performing Arts, Chicago, IL.

Advanced Data Visualization Techniques for Communicating about Informatics
Hass, Academy Health (2014)
NACCHO/CDC PHI Annual Conference, Washington, DC.

Rise of the Spider: Art as Communication and Process
Hass (2014)
UXPA International Annual Conference, Washington, DC.

UX Design and Accessibility
Hass (2013)
Tech@Lead Invitational, L.E.A.D. Conference, Washington, DC.

Medical Device Usability Testing and Risk Assessment
Hass (2013)
HCI International 2013, Las Vegas, NV.

Ensuring mHealth Success Through User-Centered Design
Hass (2013)
Healthcare World Asia, Singapore.

Writing Usability Proposals
Hass (2013)
User Friendly, Beijing China.

Medical Device Usability Testing
Hass (2013)
UXPA International Annual Conference, Las Vegas, NV.

World Usability Day
Hass (2012)
UPA International Annual Conference, Munich, DE.

Incorporating User Centered Design Practices into Medical Device Cycles
Hass (2011)
Health 2.0 Conference, San Francisco, CA.

Beyond Assumptions: Usability and Educational Technology – Towards a Mature Usability Practice
Hass (2010)
EDUCAUSE-NERCOMP Workshop Series for IT Managers, Tufts University, Medford, MA.

Introducing Special Populations: A Practitioner’s Overview
Guest Lecturer (2009)
Johns Hopkins Communications Program, Johns Hopkins University, Baltimore, MD.

Understanding Human-Centered Design
Hass (2010)
Needham Rotary Club Monthly Meeting, Needham, MA.

IEEE Accessing the Future Conference
Poster Presenter (2009)
IEEE/IBM, Boston, MA.

Emergency and Risk Communication
Guest Lecturer (2009)
Johns Hopkins Communications Program, Johns Hopkins University, Baltimore, MD.

IDCC 380: Coding for Accessibility, Web Design II
Guest Lecturer (2009)
Bentley University, Waltham, MA.

Usability Boot Camp Corporate training
Hass, others (2008)
Bentley University, Waltham, MA.

What Do I Do Now? How a Little Usability Can Enhance Blackboard Sites
Hass (2008)
Simmons College, Boston, MA.

2008 Massachusetts Innovation and Technology Exchange (MITX) Awards, Non-Profit/Government Category
Judge (2008)
MITX, Boston, MA.

2007 Massachusetts Innovation and Technology Exchange (MITX) Awards, Non-Profit/Government Category
Judge (2007)
MITX, Boston, MA.

Usability Boot Camp Corporate Training
Hass, others (2008)
New York State Department of Health, Albany, NY.

Usability in Healthcare
Hass, Loring (2007)
Partners Healthcare, Boston, MA.

Maximize Consumer Impact Through User Experience Research
Hass, Loring (2007)
Massachusetts Innovation & Technology Exchange “MITX University” Series, Waltham, MA.

Back to the Future: Understanding XHTML and CSS
Hass (2007)
BostonCHI Professional Development Seminars, Burlington, MA.

What Do I Do Now? Care and Feeding of Your Usability Specialist
Hass (2007)
Society for Technical Communication Usability Special Interest Group, Burlington, MA.

Biosurveillance Systems and Situational Awareness in Public Health Preparedness
Hass (2006)
American Medical Informatics Association Annual Conference AMIA, Washington, DC.

Practical Steps for Incorporating Globalization and Accessibility Techniques Into Product Development Cycles
Hass (2006)
International Association for Universal Design’s 2nd International Conference for Universal Design, Kyoto, Japan.

Optimizing Research Design for Diverse Target Populations
Hass, Carroll (2006)
The MIT Humans and Technology Symposium, Cambridge, MA.

Back to the Future: Simplifying Web Development with Cascading Style Sheets and XHTML
Hass (2005)
Full-day workshop presented to the Usability Professionals Association and BostonCHI memberships.

Conducting Virtual Focus Groups
Hass (2005)
UPA Annual Conference, Montreal, CA.

Tell Me What I Want To Hear: Evaluating DVD Accessibility Features With Sighted and Visually Impaired Users
Hass (2005)
The Usability Professionals Association Annual Conference, Montreal, CA.

PHIN For All: Implementing Research Based Accessibility Practices into Web-Based Applications
Hass (2005)
CDC Public Health Information Network Annual Conference.

Lost in W3C Space: The Impact of Usability Testing on the Redesign of the W3C Web Accessibility Initiative
Hass (2005)
Lecture presented to the World Wide Web Consortium (W3C) Technical Plenary.

Incorporating Persons With Disabilities into Usability Research: A Practitioner’s Handbook
Hass, WGBH National Center for Accessible Media (NCAM) (2005)
The Adaptive Environments’ Design for the 21st Century III, Rio de Janeiro, BR.

Madness or Method? Usability as a Mechanism for Universal Design
Hass, WGBH National Center for Accessible Media (NCAM) (2005)
Adaptive Environments’ Design for the 21st Century III, Rio de Janeiro, BR.

Primed For Design: Human Factors for Developing Usable and Accessible Health Applications
Hass (2005)
The CDC Public Health Information Network 2004 Annual Conference.

A User-Centric Approach to Designing Home Networking Devices
Hass, Loring (2003)
The Special Interest Group, Computer-Human Interaction (SIG CHI) New Horizons 2003 Conference, Ft. Lauderdale, FL.

Designing and Building an Effective Web Site
Hass (1999)
The U.S. Department of Health and Human Services Office of Women’s Health, Centers of Excellence in Women’s Health National Forum, Washington, DC.

Understanding HTML Editors
Hass (1999)
The American Association of Surgical Educators Annual Meeting, Cambridge, MA.